Inadequate training on mental health crises, poor working conditions and a crazy quilt of dispatch codes from city to city puts both dispatchers and callers in crisis at risk.

Author Archives: Felicity Huang
Felicity Huang is a senior at Northwestern University majoring in journalism at Medill, minoring in data science and pursuing a certificate in integrated marketing communications; before coming to Northwestern, she studied economics and public policy at New York University. She is interested in using data and statistics for storytelling in business and media.