Inadequate training on mental health crises, poor working conditions and a crazy quilt of dispatch codes from city to city puts both dispatchers and callers in crisis at risk.

Author Archives: Rob Reid
Rob Reid is a data journalist and data consultant based in Chicago. Specializing in data wrangling, interactive map-based storytelling, and neighborhood history, he has over two decades of experience as a social service database developer. He recently completed Columbia University's Lede Program for Data Journalism. His stories can be found at https://reliablerascal.github.io/. Reid graduated with a BS in agricultural and biological engineering and has studied journalism at both Northwestern University and Columbia University's Graduate School of Journalism.