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Author Archives: Rob Reid

Rob Reid is a data journalist and data consultant based in Chicago. Specializing in data wrangling, interactive map-based storytelling, and neighborhood history, he has over two decades of experience as a social service database developer. He recently completed Columbia University's Lede Program for Data Journalism. His stories can be found at https://reliablerascal.github.io/. Reid graduated with a BS in agricultural and biological engineering and has studied journalism at both Northwestern University and Columbia University's Graduate School of Journalism.

Posted inInvestigations

911 Call-Takers Are Demoralized, Overwhelmed and Dealing With Their Own Mental Health Woes

by Rob Reid and Felicity Huang September 11, 2023September 12, 2023 Why you can trust MindSite News

Inadequate training on mental health crises, poor working conditions and a crazy quilt of dispatch codes from city to city puts both dispatchers and callers in crisis at risk.

The name “MindSite News” is used with the express permission of Mindsight Institute, an educational organization offering online learning and in-person workshops in the field of mental health and wellbeing. MindSite News and Mindsight Institute are separate, unaffiliated entities that are aligned in making science accessible and promoting mental health globally.
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