dispatchers

Fateful Encounters: New Investigative Series from MindSite News and the Medill School of Journalism

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September 12, 2023

Fateful Encounters is a series that explores police response to mental health crises and is an ongoing collaboration between MindSite News and the Medill School of Journalism, Media & Integrated Marketing Communications at Northwestern.

Latest in dispatchers

911 Call-Takers Are Demoralized, Overwhelmed and Dealing With Their Own Mental Health Woes

By Rob Reid & Felicity Huang

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Investigations

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September 11, 2023

Inadequate training on mental health crises, poor working conditions and a crazy quilt of dispatch codes from city to city puts both dispatchers and callers in crisis at risk.